Privacy Policy

Effective Date: 2 July 2026

Last Updated: 2 July 2026

1. Introduction

Freetown Consultancy and Services Ltd ("Freetown", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us.

Freetown Consultancy and Services Ltd is an independent Nigerian consulting firm. The business commenced operations in 2019 and was incorporated as a private limited company in 2025. It is registered with the Corporate Affairs Commission of Nigeria under RC 8590873.

We process personal data in accordance with the Nigerian Data Protection Act 2023 (NDPA) and, where applicable, the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, submit an enquiry, or engage with our services.

2. Information we collect

i. Information you provide directly

When you submit an enquiry through our website or otherwise contact us, we may collect:

Full name
Email address
Telephone number
Company or organisation name
Audience type and service category selections
Information contained within your enquiry or message

ii. Information we collect automatically

When you visit our website, we may collect limited technical information through cookies and analytics tools, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referring website

3. Lawful basis for processing

We process personal information on one or more of the following lawful bases:

i. Consent

Where you voluntarily submit information through our contact forms and request that we respond to your enquiry.

ii. Legitimate interests

Where processing is necessary to operate, improve, secure, and analyse our website and business activities.

iii. Contractual necessity

Where processing is necessary to provide services that you have requested or agreed to receive.

iv. Legal obligation

Where we are required to retain or disclose information to comply with applicable laws, regulatory obligations, or lawful requests from public authorities.

4. How we use your information

We use personal information to:

Respond to enquiries.
Communicate with prospective and existing clients.
Deliver consulting, advisory, and business support services.
Improve our website and services.
Maintain business records.
Comply with legal and regulatory obligations.

We do not sell personal information to third parties.

We do not use personal information for automated decision-making or profiling.

5. Information sharing

We may share personal information with trusted third parties that support our operations, including:

Website hosting providers
Email and communication platforms
Professional advisers (legal, accounting, and compliance)
Regulatory authorities where required by law

Our third-party service providers process personal information only to the extent necessary to perform services on our behalf and are expected to implement appropriate confidentiality, security, and data protection measures.

6. International data transfers

We may store or process information in Nigeria, the United Kingdom, or other countries where our service providers operate.

Where personal information is transferred outside your country of residence, we take reasonable steps to ensure appropriate safeguards are implemented and that your information remains adequately protected.

7. Data security

We implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.

These measures may include:

Encrypted website connections (HTTPS)
Access controls and authentication procedures
Secure communication systems
Restricted access to personal information on a need-to-know basis

While we implement appropriate technical and organisational safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data retention

We retain personal information only for as long as necessary to:

Respond to enquiries
Deliver agreed services
Maintain business records
Meet legal, accounting, and regulatory obligations

Enquiry information from individuals who do not become clients is generally retained for up to 24 months, unless a longer retention period is required by law or justified by a legitimate business purpose.

9. Your rights

Subject to applicable laws, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a portable copy of your personal information where applicable.

You may also lodge a complaint with the relevant supervisory authority, including:

The Nigerian Data Protection Commission (NDPC)
The UK Information Commissioner's Office (ICO), where applicable

10. Cookies

Our website may use cookies and similar technologies to improve user experience, support website functionality, analyse website performance, and enhance security.

Cookies used on this website may include:

Essential Cookies
Analytics Cookies

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this Website.

11. Children's privacy

Our services are intended for businesses, professionals, and adults.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete it.

12. Contact us

For privacy-related enquiries or requests concerning your personal information, please contact:

Freetown Consultancy and Services Ltd (RC 8590873)

Head Office:
47 Ladoke Akintola Street
New Bodija, Ibadan
Oyo State, Nigeria

Email: info@freetownconsultancy.com

Website: https://www.freetownconsultancy.com

13. Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated Last Updated date.

Where appropriate, we may provide additional notice of significant changes.

Continued use of this Website following any updates constitutes acceptance of the revised Privacy Policy.

14. Disclaimer of affiliation

Freetown Consultancy and Services Ltd is an independent Nigerian company.

We are not affiliated with the City of Freetown, Freetown City Council, the Government of Sierra Leone, or any other public or private organisation operating under the "Freetown" name.

Questions about privacy

If you have any questions regarding this Privacy Policy or how we process personal information, we encourage you to contact us using the details provided above. We are committed to addressing privacy-related enquiries promptly, professionally, and transparently.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.