Case studies

StayWithVantage

A guest-experience platform built by Freetown, now helping hospitality and property operators earn more from every stay.

Type
Freetown venture
Sector
Hospitality and property
Built
Platform and operations
Outcome
Better management, more sales

The situation

Property operators were leaving value on the table. Guests wanted services during their stay, but there was no simple way to offer them, and guest requests, information and team coordination were scattered across messages and spreadsheets.

The challenge

Guest services, requests and team coordination were scattered across messages and spreadsheets, so value was lost on every stay.

What we did

StayWithVantage is a guest-experience layer for properties. It lets operators present useful services during each stay, such as airport transfers, private chefs, laundry, groceries and room services. Fulfilment stays with the property, its team or the relevant provider.

Behind it, we built the operating system: guest requests, information and team coordination connected in one place, so the people running the property can see what's happening and act on it.

What changed

For our hospitality and property clients, that meant tighter management, stronger sales and new upsell revenue from every stay.

Why it matters for clients: StayWithVantage is where Freetown's systems were tested first. The same approach to operations, coordination and visibility is what we bring to client businesses.

What we learned

Guests spend more when services are easy to find and reliably delivered. The system matters as much as the offer.

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